Privacy Policy

Effective Date: 7/20/2025
Last Updated: 7/20/2025

Reside+ Concierge (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or interact with our app-based platform. By accessing our services, you agree to the terms of this policy.

1. Information We Collect

A. Information You Provide to Us

• Client Details: Name, address, phone number, email, and home details
• Vendor Details: Company name, contact info, service categories, licensing & insurance documentation
• Payment Data: Billing address and payment method (via third-party processor)
• Portal Activity: Service requests, calendar bookings, uploaded documents or forms

B. Automatically Collected Information

• IP address, browser type, device type
• Session data (login activity, task interactions)
• Analytics data via cookies or tracking tools

2. How We Use Your Information

• Provide concierge services and vendor coordination
• Respond to service requests and manage communication
• Schedule appointments and manage ongoing projects
• Send updates, confirmations, and reminders
• Process payments through secure third-party processors
• Improve and optimize our digital platform
• Comply with legal or contractual obligations

3. How We Share Your Information

We do not sell or rent your personal data. We only share information with:

• Verified Vendors (only the info needed to fulfill a request)
• Payment Processors (e.g., Stripe)
• Software Providers (e.g., SuiteDash)
• Regulators or law enforcement, if legally required

4. Data Security

We take reasonable administrative, technical, and physical measures to protect your data. This includes HTTPS encryption, role-based access control, and vendor confidentiality requirements. However, no method of storage or transmission is 100% secure.

5. Data Retention

We retain your data for as long as needed to provide services, or up to 24 months after cancellation. You may request deletion of your data at any time.

6. Cookies & Tracking

We may use cookies and similar tools for analytics and session continuity. You can disable cookies in your browser settings, but this may impact functionality.

7. Your Privacy Rights (U.S. Residents)

• Access or correct your data
• Request deletion of your account or records
• Opt out of marketing emails (we do not send these without consent)

To exercise your rights, see the contact info below.

8. Children’s Privacy

Our services are intended for adults. We do not knowingly collect data from children under 18. If you believe we’ve received such data, please notify us so we can delete it.

9. Contact Us

If you have questions or need to make a privacy request, contact us at:

Reside+ Concierge
15 Adams Drive
Whippany, NJ 07981
help@resideplusconcierge.com
(201) 500-5388

10. Changes to This Policy

We may update this Privacy Policy occasionally. If changes are made, we’ll notify you on our website or app. Continued use of our services after updates constitutes acceptance.